FAQs

Answers to your Questions

ORDERS & RETURNS

Where is my order?

If you have received confirmation of shipping, but your order has not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your Shipping Confirmation Email.

If the delivery date has passed, and you have not heard from us, please contact our Customer Service team.

How do I return an order?

You can only return LAVA products, which have been purchased directly through this Website. If you purchased your LAVA products at a retail store or from another websites the products must be returned to the original store or site, from which they were purchased.

Unfortunately, we cannot provide prepaid postage for returns outside of Canary Islands. If you are returning goods for exchange or return, you will be liable for the delivery charge back to us. Please find more information about our Delivery & Returns policy page.

PRODUCT CARING

Caring for your swimsuit 

Rinse your swimsuit in cold water after use and allow it to dry naturally, away from direct heat and sunlight. Do not use soaps or detergents to cleanse your suit. Do not wrap your swimsuit in a towel as this retains chemicals and heat in close contact with the garment and may cause premature deterioration of swimwear. For regular use of swimwear, we would advise customers to purchase from our PBT range, as these are chlorine resistant.

Which size should I order?

These are LAVA sizes, please refer to our size conversion guide:

ABOUT LAVA STORE

Where can I find more information about LAVA?

We are always happy to chat with our customers and the wider public about our products, our heritage, or what we’re planning for the future. If you’re curious about LAVA, take a moment to browse LAVA STORE , which explains the history behind our brand.

If you still can’t find what you’re looking for, however, please contact us by using our contact form.

Any unanswered questions? Contact Us